Tax is not showing or adding in Google chrome, Firefox it does?

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
have a problem with shipping on Firefox so covered that by including in price but tax is a problem as I am getting orders coming in without TAX - VAT as we are a UK company. Shows as active viewing back end in Chrome
Photo of John

John

  • 4 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Online Store or a wig-wam for a goose's bridle?
Photo of John

John

  • 4 Posts
  • 0 Reply Likes
Unusual reply - online store -
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Thank you John. Be back to you on this.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello John,

This has been queried before with Ecwid in Feb this year so it is in a reasonable time frame and seems not to be associated with a specific browser but rather with the shoppers zone. Here is a reply given by Eugene Rimmer at Ecwid on this issue http://www.ecwid.com/forums/showthrea...:

"if your taxes are bound to some specific destination zone, then they will or will not be calculated depending on the fact that the current customer belongs or does not belong to that zone. So, if you just fresh opened the store front in a new browser - Ecwid may not know your address yet, so it may not sometimes identify if you belong to a specific zone, so the taxes for that zone may not be calculated. If, however, you proceed to checkout and input your addresses, your zone will be determined and the taxes can then be applied accordingly.

This does not ever depend on the exact browser being used or on the redundancy of Ecwid's servers.

Please, try proceeding to checkout at least once in every browser - most probably, your taxes will be calculated consistently, once you test your consistently."


If this doesn't seem to fit let us know back here and we can deleve further
Photo of John

John

  • 4 Posts
  • 0 Reply Likes
Thanks Gop

I have tried
Firefox OK
Explorer OK
Chrome- no, also received orders from customers in UK (the zone) withot Tax added who I asked browser = chrome

Received order from a client in same town as chrome user who is using Firefox order OK with tax added.

bit of a problem as tax is 20% which is too big to absorb.
can't think of a work around as it works on other browsers - don't want to put on the site "don't use Chrome" but I may have to

regards

john
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello John,

Thanks for responding with the info from your testing.

I agree that to place a sign requiring people not use a specific browser is a folly. It will undoubtedly annoy those devotees and will work against you.

I'm wondering if there's a cookie setting in your browser that is not accepting the cookie needed for this action? I have no idea how they determine location but reading their solution it sort of fits my limited understanding of this.

Can you just check the cookie settings in your three browsers to see if this may be the answer? It would be great if you can report those findings back here. If this is not the right track then this needs to be investigated further up the chain and Yola will take this onboard, I'm sure.
Photo of John

John

  • 4 Posts
  • 0 Reply Likes
Thanks Gop

Problem is my customers who are using chrome - my computers are set to accept cookies not sure this is the right direction for the problem.

There must be several other shops is no one else having this problem?

I have raised a ticket in the chrome support panel - let you know if I get a reply.

regards

john
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Thanks John,

There hasn't been an inquiry that I have seen on this issue wrt the Online Store.

I will also keep looking and will feed back to here if something looks as if it may help.

You may like to have a look at this thread in the meantime: http://www.ecwid.com/forums/showthrea...

Gop.