tech problem!

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have two websites off line due to technicalities that I need your company to fix immediately! :
http://datbomb.com -charliefdynamite@aol.com - --
http://xm-fm.com -charliefdynamite@live.com
.PLease let me know the progress or what I need to do?
Photo of Carlos Dinamita

Carlos Dinamita

  • 4 Posts
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Posted 5 years ago

  • 1
Photo of Justin Lavelle

Justin Lavelle

  • 8 Posts
  • 7 Reply Likes
Hi Carlos

Sorry to hear of your trouble.

Have you tried sending a mail to support@yola.com?

Regards

Justin
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
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Hello Carlos

I have checked the two Yola accounts where you have your domains. The reason why your websites are offline is that your Yola Bronze hosting packages have expired for both accounts, and therefore your Yola accounts have been downgraded to Yola Free which doesn't allow for publishing to a custom domain name.

Your domain subscription is still valid, but you will also need running hosting packages in order to use your custom domains to publish your websites.

In order to renew your hosting packages, please log into your Yola account, and click on the "Upgrade" button in the top right corner, following the further steps. Or click on "Account" in the left-hand side menu, and then on "Upgrade" next to your package name ("Free").

Please note that your datbomb.com domain will expire on 27 December this year, so you will need to manually renew this domain as well. On your My Yola dashboard, please click on "Domains", and then on "Renew" next to your domain name, following the further prompts.

Please let me know if you have any questions.