terminate account..do not automatically renew my account

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  • Question
  • Updated 8 years ago
  • Answered
you automatically renewed my application without my verification. PLEASE CANCEL RENEWAL IMMEDIATELY.....
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Pasqualina Kraft

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Posted 8 years ago

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Photo of Laura Thomas

Laura Thomas

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Hi Pasqualina,

I am sorry you are upset and that you did not mean for your domain to be renewed automatically. I reviewed your account information and I can confirm that your domain was set up to be auto-renewed. You were informed of the auto-billing on your domain at the time of your domain purchase and you should have also received emails alerting you to this prior to the renewal.

I see you have an email case that is open with our Payments team. They will follow up with you direct about how to proceed from here so as to avoid discussing yoru account details on our public forum.