Are my auto-renewals cancelled?

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I am NOT renewing and have already indicated this yet continue to receive notices
Photo of earthtym

earthtym

  • 2 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi earthtym,

I see that you had cancelled your auto-renewal for your domain, but your Bronze hosting package renews separately. I went ahead and removed that auto-renewal as well so you no longer have any auto-renewals associated with your account.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Laura,

I have just been advised by another user that auto-renewals re-initiate after the next manual renewal. Can you please confirm this
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hi Gop

That's correct. When you manually renew next time, auto-renewal will be re-enabled. If you'd prefer your subscriptions to not auto-renew, you will need to contact us via e-mail again to cancel auto-renewal.

We believe that our users do benefit from auto-renewal of their subscriptions. The potential disruption to a business when a site goes offline is significant, and once a domain is lost due to non-renewal, it can be extremely difficult to retrieve. Most of our customers are business owners who are very concerned about these issues and our renewal procedure is designed with the needs of these customers in mind.

Also, enabling auto-renewal does not mean that customers lose any control about their Yola accounts. There is currently not even a period of notice to contact us for cancelling auto-renewal as it is practice by many other businesses on the market. Customers can contact us at any stage to cancel auto-renewal. However, enabling auto-renewal provides you with peace of mind that your site will remain online without disruption.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi Stefan,

It's not about loss of continuity. It's about choice. The numbers of people who want this choice are significant it seems from their posts here. The confusion is significant.

As I've mentioned I choose auto-renewal (this actually required a special consideration by the bank ) and I've directed many to CS for cancellation of this because they didn't want auto-renewal and I believed that it was a once contact and setting of this. Never has it been mentioned, that I have seen, that you must continually cancel auto-renewal to maintain the control that many want. That is misleading which until now I was thinking it was simply a once of notification and all would be reverted.

I have a number of subscriptions via e-com and many offer auto-renewal for goods and services. I haven't as yet come across one of those that doesn't allow you to manually choose one or the other and subsequently alter the primary choice by oneself. All state their procedures and processes up front at an obvious and appropriate place on their subscription page. So there are 2 things here: One is the lack of discoverability of the description of the process and two, the lack of ability for a subscriber to simply make a change that they wish to control and have it continue in that mode until they wish to change again. The mechanisms are obviously available to providers so I don't understand Yola's hesitancy in not offering this choice. The apologetics and patronising don't wash for those who do understand, take responsibility and wish to control this themselves.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Gop,

The checkout process to renew a subscription or purchase a domain presents customers with the auto-renewal agreement again when a new purchase is initiated so we disagree that it is at all misleading. Also, auto-renewals will only be activated for that specific purchase, meaning if you had previously requested removal of your hosting subscription auto-renewal and then purchased a new domain, only your new domain would have auto-renewals enabled.

It is not uncommon for subscription services to require direct contact for subscription cancellation and that is all we are requiring here. We do not require it to be repeated unless of course a new purchase is initiated.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
... When you manually renew next time, auto-renewal will be re-enabled. If you'd prefer your subscriptions to not auto-renew, you will need to contact us via e-mail again to cancel auto-renewal.


I'm not referring to cancellations rather I'm referring to renewals.
and my statement is relaed to this on the processes.
Photo of earthtym

earthtym

  • 2 Posts
  • 0 Reply Likes
Thanks for clearing the problem.