If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I see that you had cancelled your auto-renewal for your domain, but your Bronze hosting package renews separately. I went ahead and removed that auto-renewal as well so you no longer have any auto-renewals associated with your account.