Text Widget not uploading pictures & links

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  • Question
  • Updated 7 years ago
Is anyone having trouble adding pictures through the text widget?
Also the "link" tool in the Text Widget is not working.

I have two website with Yola and have never had this problem before.
Have also cleared the cache.
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Den

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Posted 7 years ago

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Gop

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Hi Den,

The link tool can be a problem at this time. You have two solutions:

Try using IE
or
Use HTML <a href="your link address"><img src="your image address"></a>
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Den

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Hi Gop, yes, thank you.. my only option is to add images and links through html.
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Justine

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Hi Den,

Sorry to hear you're struggling with the Text Widget.

Could you let us know what type of trouble you're having when you try to add pictures and links? This will make it easier for us to test and try to replicate the problem.

Thanks!
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Den

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Hi Justine,
The Text Widget allows me to type writing, this is fine.

When I want to add a picture, I click the picture icon, and it allows me to "Browse Uploaded Images". I select the image and click "select", and it goes back to the building view however there is no image. The screen jumps a little and flickers, as though it has done something, but nothing appears.

This also happens when I want to make a word a "Link". The screen jumps and flickers, but nothing appears.
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dasy100

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I'm having the same problem....the links tool was working fine up until a few days ago..I follow the exact route to publish a link, but it's just not happening anymore. I really need this tool working, my site depends on it badly.
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Stefan, Official Rep

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Hello Den

I have checked your account and created a test page for your website (Don't worry, you can delete it yourself at any time and it will not be displayed in your navigation.) I added 2 Text Widgets and added a picture to each widget, one from your File Manager and one from my computer (you can keep or delete it from your File Manager). Everything was working fine on my end.

Please let us know if the problem should persist for you, and we'll be happy to investigate and help you further.
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Den

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Hi Stefan
This will sound like a crazy question but what did you call the test page?
I have a list of odd pages which are not published and can't remember if I created them or if it's one that you created.
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Stefan, Official Rep

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:-) Hello Den, I see you have created 6 websites with us in the meantime, so I had to search for the site I tested as well. It's your "Denise" site published to denise.id.au. When you open that site in your Yola Sitebuilder, you will find a page called "test-page". I've checked again, and still everything is working fine on my end, both adding pictures and links to the Text Widget.

Further up I can read that your screen is flickering. This is a current bug with Google Chrome and Safari that our engineers are busy fixing. Could you please try Firefox and see if that helps?
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Stefan, Official Rep

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Hello dasy100

To be able to help you, I will need your URL or login e-mail to your Yola account (not your password). Thanks.