The 'change background' tab is greyed out and not selectable

  • 3
  • Problem
  • Updated 8 years ago
  • Acknowledged
The 'change background' tab is greyed out and not selectable - I cannot change the background colour or load an image - please help..
Dave Barker.
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davebarkermusic

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  • frustrated

Posted 9 years ago

  • 3
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John McCarthy

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What style are you using?
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davebarkermusic

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Hi John, I purchased the rock band template, and previously have been able to change both the background colour and the background image with no problems. DB.
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John McCarthy

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This is very strange,try clearing your cache this may help.
If you dont know how to here is a link that will help you clear your cache
http://www.wikihow.com/Clear-Your-Bro...
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Monique, VP of Customer Support

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Hi Dave

The background is editable on that style. If you are still having difficulty, please post the link to your site so that we can investigate further.
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davebarkermusic

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Hi Monique. My site is not yet published, so I do not want to post a link here - can I send the link to you privately? I still have this problem with the background tab. Clearing my cache has not solved it. Rgds, Dave.
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Sanja, Official Rep

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Hello davebarkermusic

Monique is currently offline but if you send an email to support@yola.com, then I'll be happy to investigate this further.
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davebarkermusic

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Is anyone dealing with this? It's now becoming an urgent issue...

David Barker.
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Kershnee

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Hi - My apologies for no one replying back to you on this. I have replied to your email that you sent to us as well.
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Andrew Eldon Bergen

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mine isnt working either. somebody fix this problem
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Sanja, Official Rep

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Hello Andrew

Not all styles are customizable. Can you please let me know what style you are using and I'll confirm if this is one of those styles that you cannot edit the background.
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Nathan, Champion

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Hi Andrew, if your style doesn't have an editable background, you could try to find one that does by using the Yola style gallery You can choose options on the side (click on the blue titles to maximize/minimize)

Nathan