The changes are NOT being SAVED!

  • 1
  • Question
  • Updated 9 years ago
  • Answered
How come I can't save the columns after I inserted the picture into the column on my webpage?. It keeps showing the info: an error. The picture and the text are not being saved. I am tired of trying and losing the addings I have been doing!
Inna
Photo of Inna

Inna

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 9 years ago

  • 1
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Inna,

Please could you post your site's URL so that we can take a look?
Photo of Inna

Inna

  • 4 Posts
  • 0 Reply Likes
Dear Marije,
I have just started building my site. The chances can be that I have misinterpreted some tutorials and made some mistakes. English is not my native language. Well, I haven't published my site yet. I am in the process of creating it.

However, here is what you have asked for:
http://sitebuilder.yola.com/ide/index...#

I hope this is what you needed? I am not quite sure what URL is. Is this the address of my page?

As you will see, my site will be in Ukrainian. Will I be able to save it and publish without changing Ukrainian into the strange symbols in the future?

The site will be devoted to my beloved kitty by name Zaika who accidentally died on August 11 (last week). That is what motivated me to search for the friendly web-builders and create the Kitties site for my community.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Inna,

Thank you for your reply. Unfortunately the link you provided won't work.

If your site is published, you can find the link in two places:
1. Click on the "Site Manager" tab, you will see your site name in big blue letters, this is a link to your live site.
2. Click on the down arrow next to the "Update my Site" button and click on "Publishing Settings", your URL will be in dialogue box that opens.

If your site is not published, could you let me know what the name of your site is? It will be at the top of the site builder. From my screenshot below, you can see that my site's name is "mondaymorning"
Photo of Inna

Inna

  • 4 Posts
  • 0 Reply Likes
Thank you Marije! I have just sent you my detailed reply by e-mail. I think what you asked for is...
http://kotiatazaichata.yolasite.com/
Thankfully, Inna.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Thanks Inna - I see the problem you describe. Did you send an email to support@yola.com or fill in the form after clicking on Help in the site builder? We haven't yet received the email and if possible, could you resend?
Photo of Inna

Inna

  • 4 Posts
  • 0 Reply Likes
Well, I described and sent the description of the problem in the window that pops up right after I try to save the changes. The window also has technical details description. Yet, I haven't heard anything from them.

A minute ago I've sent a message to the support center. We'll see.

Thank you!
Inna.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Thanks Inna - I've just received it. I have to get one of our engineers to take a look and will answer you when we get a reply.