The new downgrade doesn't allow you to change the text font size!

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  • Updated 4 years ago
Someone please help! After using Yola for 3 - 4 years with ease, the new downgrade has messed up all my text fonts (across 400+ pages) and it now won't allow me to adust the font sizes back.

Is this just a temporary glitch, or have Yola decided that we can no longer adjust the font sizes on existing text?

And how can I keep my standardised colours for the text as per previously? Will the old colour chooser / font sizer / line-spacer functions be added back soon?
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Chris Hall

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  • anxious & frustrated

Posted 5 years ago

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Chris Hall

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Further to my last post - just to clarify the new 'Style Designer' doesn't allow you to change back the font size for text that links elsewhere. Why is this? I just want all the text across my site to be 12pt like it was before!!!

Laura (or anyone from Yola) please can you look into this asap. A solution for how to keep font sizing the same size (including for linked text) really does need to addressed asap.

Thank you!
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Monique, VP of Customer Support

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Hi Chris - I have just come online as it is early in my morning and I am catching up on all the posts that came in overnight. The Style Designer should allow you to set font size consistently and I will investigate on why this is not the case for you and update you.
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Chris Hall

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Thank you - I've come back on here this morning and can confirm that it still does not work. This is such a mess - and I still can't correct the issue.
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Monique, VP of Customer Support

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Sure - sending you an email to troubleshoot further. Should be in your inbox shortly.
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andreakahn1

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Having used Yola so well for a long time Chris, I am SO VERY DISAPPOINTED and ANGRY with this new (un)development. The navigation is terrible, it's wrecking havoc for MANY customers.

When I chatted earlier (now there is only email w/ representatives available, no live chats), the rep did not have workable solutions and the suggestions were superficial and did not address the problems. The rep also said they have no plans to return to the old toolbar system, which may have to mean a mass defection.

Instability + surprise is NOT the way to keep customer loyalty.
Up until this day Yola has provided expert customer service. If the rep involved did not have a solution they found someone who did.

I am not asking for anything out of the ordinary, simply to be informed of major changes which impact my website.
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Monique, VP of Customer Support

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Please see my update here for an explanation of why this upgrade (and yes we do regard it as an upgrade - although one with significant problems) was undertaken: http://forum.yola.com/yola/topics/new...

I am sorry of the solutions you received did not address your needs. We also had no intention of impacting anyone's website with this release and very much regret having done so. We are working through the issues reported and will post more information as it becomes available.
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a1web UK

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oh no chris its not temporary.
Laura says it will not be reverted back.
this means they chose to ignore the customers plea to pack in the mess and go back until all bugs are fixed instead of having us lose out or risk our sites content.

THAT IS NOT SUPPORTING the customer yola.
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Monique, VP of Customer Support

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We have considered the roll back option. However, our current approach is to rather move forward by fixing the issues reported. We do not regard that as ignoring our customers as we take your concerns very seriously and intend to address them. Please bear with us as we do so.
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Chris Hall

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The Style Developer does not work and Laura (from Yola) does not seem to be able to grasp this fact (very dismissive and has adopted a 'like it or lump it' attitude. Please please please can someone who isn't going to just dismiss these comments look at the problems with the Style Developer.

All I want to do is have all of the text that is across my entire website at Georgia 12pt. This includes the linked text.

At the moment the style developer lets you change all the fonts across the site to whatever you want, but does not change text that includes a link.

I have hundreds of bits of text that link to other pages on my website. However I don't know how I can change all of these linked texts to match the normal text now (it all messed up when Yola instigated the downgrade).

Please can someone help me with this.
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a1web UK

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Very GOOD choice of words.
Yola) does not seem to be able to grasp this fact (very dismissive and has adopted a 'like it or lump it' attitude
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andreakahn1

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Perhaps Yola has been sold (although still called Yola) because it is no way like what I have used up until now. Previously the customer service was fantastic as was pretty much all else. I think we're all off to wordpress or other alternatives. If I'd wanted this terrible response, rigid template (that doesn't work) and a lack of serviceable reps, I'd have gone elsewhere to begin.
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Monique, VP of Customer Support

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No Yola has not been sold :) I have been working for Yola almost since the beginning and am still here and committed to the product and can confirm that the company has not changed hands. I am really pleased to hear that you have found customer service and all other aspects of our service excellent up until now. It would be a pity if this one issue were to lead you to abandon a product you have otherwise had a good experience with and lose all the hard work you have put into your site. Although that is your right, hopefully we will address the issues and this will turn out to be just a bump in the road and not a deal breaker. If you are still with us by the time we do so that would be great, but if not we will still take your feedback seriously and work on addressing the issues raised.
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Chris Hall

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Also, why is Georgia not in the list of fonts in the first dropdown menu in the Style Developer? Georgia is a very popular font. It's available on the normal editing functions and elsewhere on the Style Developer - why not here?

To be honest, this whole thing is such a mess. I'm so close to having my website ready to go online (and upgrading to Yola Silver when I do) - but with such a massive balls up going on and then the shocking response from the Yola employees to these comments - I'm very concerned that I've chosen the wrong website builder now.

Please please please restore our confidence in Yola and fix these issues + respond in a professional manner by actually addressing the comments properly.
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Monique, VP of Customer Support

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I think you are referring to the font presets. These are Google fonts and are available for people who want a simple way to apply consistent font pairings across their entire site. However, there is no obligation to use presets at all. You can control the fonts of each font style on your site and Georgia is available for all of them. I really hope I can restore your confidence in our product and will be working to respond to all the comments that have been raised.
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Chris Hall

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"You can control the fonts of each font style on your site" - please note that this does not work!
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Monique, VP of Customer Support

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Right - it should work, that is what I am trying to get to the bottom of.
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andreakahn1

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For the many websites that are already up (and have been for several years), the lack of flexibility in design, the clunkiness of the "tools" and poor placement of them, as well as the difficulty in maintaining (+ creating thru editing) creative, exciting, high-quality work is mind-numbing.

For a company which was previously SO WELL run, with service reps who truly understood their product and those using it, along wtih such previously excellent fullfillment, this is just an astonishing disaster.

Would I have recommended Yola before today; absolutely.
Based on today's experiences: NO.
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Monique, VP of Customer Support

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So glad this is just today - hopefully it will turn out to just be a bad day :). The good news is that the same reps who have been working for Yola all along are still working for Yola today. If we messed up in responding on this particular issue we hope to redeem ourselves by improving on what we have worked so hard to build thus far. For example I work with the product day in and day out and use it to build my own sites and I run the support team for Yola. As I catch my breath and work through all the feedback I plan to have a substantive response for the concerns you have raised.
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a1web UK

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Yola are not listening to the majority saying to REVERT back and leave it alone until bugs fixed away from our sitebuilding.

THEY ARE saying LIKE IT or LUMP IT right now.

I risked going onto one of my clients sites because they had reported the contact form not working tonight.
I deleted it and made a new one and is working again but I could see a lot of my text out of place and bigger than I left it.

I wont touch this until yola scrap this new rubbish text bar and go back to old one until all bugs are fixed..

Its no good fixing the odd bug in it everyday on the main sitebuilding, because it is still not working correct and risking our content. andwe need to edit our sites now.............................

WE ARE THE one who have sat there and designed, and typed away to add content daily and are the ones who will have to do it again with this massive cock up if yola dont put it all back for now.

LISTEN TO THE ONES WHO PAY YOUR WAGES
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Monique, VP of Customer Support

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We are listening. Currently rollback is not an option and will cause more problems than it will solve. Please see: http://forum.yola.com/yola/topics/new... for our current response.
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a1web UK

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Okay, then pay me daily wages for the loss while this is not fixed and is still far too risky to use.
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Steve

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I hate this new font crap as well, very annoying and does not work. I liked the old way, THAT WORKED. OOOhhh, I am so angry about this and wish you would LEAVE IT ALONE!!!! Why don't you test first then roll it out.

I think the only VALID change you should make is call yourself HEALTHCARE.GOV
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Stefan, Official Rep

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Hello Steve

Please follow this thread to let us keep you posted about any news on this issue. I'm sorry for the inconvenience it is causing you right now.
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John Yeoman

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And those toolbar issues have happened yet again, just when we thought it was safe to edit our sites. Yola has now brought back the new minimalist editing toolbar that simply did - and does - not meet the needs of customers with large mature sites, individually and creatively designed. True, we now have the option of continuing to use the old Text Editor. But for how long? Yola's techies obviously think it's inefficient/bad coding to run two editing modes together. But is Yola run for the benefit of its customers or its techies?

Can Yola reassure us that it will not, after a diplomatic pause,remove the old toolbar option? Can we feel confident that we will always be able to use the old editing toolbar ie. the one that actually works?
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Monique, VP of Customer Support

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Hi John

It is safe for you to edit your sites. We do not believe that this release has any of the same issues as the first one as no existing text has been affected in any way and you have the option to use the old text widget both now and for all time on your current site or on any new sites you create in your account.

Yola is run for the benefit of it's customers. We are of the opinion that having a reliable platform on which we can enhance existing features and develop new ones is something customers want and need and not something we do simply for our own amusement.

I dispute that the old text editor is "the one that actually works." It is buggy, out of date and severely limited in what it can achieve. However, I completely understand that it is the best option for many existing sites and I can therefore assure you that you will be able to keep using it for as long as you wish.
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Chris Hall

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I agree the Style Developer was an absolute nightmare for existing customers. In one fell swoop in ruined websites and made consistent sites look amateurish and badly formatted. Luckily the hellish Style Developer can now be switched off and left to rot in a dark corner somewhere else.

And it certainly looks like the Yola guys have learnt from that blunder and are now taking into account exiting customers' websites. Keeping the original user-friendly functions and then simply adding new features instead of removing and replacing vital functions, clearly shows that they now have the customers 100% in mind.

As long as none of the basic functions are removed or tinkered with, then I for one am probably a Yola customer for life. Should the website developers forget about their customers again and start removing the basic functions then I think I'll call it a day...I really don't want to go through the havok and stress caused by the Style Developer again!
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John Yeoman

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I agree, Chris. To be fair to Yola, Monique has already exchanged several very thoughtful emails with me privately on this issue. I am convinced she is fully aware of customers' concerns and I have been very impressed by her fast and sensitive response. She has reassured me that the old text editor will always be available to existing customers, with the new text editing bar available only as an option.

However, new customers will apparently have no option to use the old feature-rich text editor and their response to the new text editor - and the Style Developer - remains to be seen. I have conveyed that worry clearly (along with my sincere admiration and respect) to Monique :)