The Online Store PayPal Buttons

  • 4
  • Problem
  • Updated 6 years ago
  • Solved
On my Ashtone Gifts Website? My PayPal buttons are not showing the images. They are just showing the writing but not the actual yellow button image. I just noticed it today. It was not like that yesterday. What is wrong?
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Michael Kilgore

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  • upset and sad.

Posted 6 years ago

  • 4
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James Sutch

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I also have this problem. It has happened today. I have emailed Yola, but no response as yet. I have paid for advertising, so this is costing me money as it makes us look amateurish.
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Laura Thomas

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Hi Michael,

Are you referring to http://www.ashtoneenterprises.com/onl...?

I am able to see your buttons as shown in the screenshot below. Please let me know if you are referring to something else.



James,

Happy to check yours as well, can you share an affected page link please?
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Michael Kilgore

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Hi Laura, No I am not talking about that site. I have another site. It web address is www.ashtonegifts.yolasite.com This site belongs to my band The Reality Band. I maintain and set up the site. I used the online store widgets. The problem just started happening in the last couple of days.
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Michael Kilgore

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Hi Laura, I have several pages on that site ashtonegifts.yolasite.com and none of the online paypal buttons are showing up. I just checked them again. As James said It makes the store look unprofessional. I hope we can get this problem solved soon.
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James Sutch

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All my ecommerce pages are affected

http://www.deltawoolshop.co.uk/hayfie...

is an example. I am desperate for a fix for this.

Thanks
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Gop

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Hello James,

Now I see the PayPal buttons not displaying and there have been a number of reports of this recently. This is showing up as an error in locating the PP buttons on the PayPal site/server. Yola will need to investigate this and resolve this issue.



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Laura Thomas

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Official Response
Thanks for following up here. We've been able to replicate this now as well. It was a challenge as it is intermittent but our engineers are working on a solution. We'll keep you updated here.
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Jon Mason

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Paypal catalog, visible in edit mode, but once saved and posted just a gray box w/ a broken pic icon..screen shots included



This reply was created from a merged topic originally titled
Paypal buttons not visable once posted - gray square with small broken pix icon?.
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Linda Jacobson

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Jon Mason

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Still no PP button image - any updates - is there a fix in the works??
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Stefan, Official Rep

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Hello Jon

Yes, there is. It will be released soon. We'll update you on this thread once the problem is solved. Thank you for your continued patience.
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James Sutch

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This has been going on for days now. Please can we fix this.
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Gop

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Hello James,

If you are interested in using the PayPal buttons directly from PayPal in the interim this should get you up and going: Buttons for shopping cart purchases. You would be able to switch back to the Yola widget facility when they have upgraded their PayPal facility.
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Kelly Isara

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how much longer will this be an issue for? its already been a few days.... and both my sites are with yola...i cant remake my pages with buttons.. it take too long... please advise estimate time this will be restored.... another unhappy customer
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Stefan, Official Rep

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Hello Kelly

I'm sorry that it's taking a bit longer to fix this error. I can assure you that it's being worked on and will be released soon. I'm hoping for your futher patience.
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Vashti Cartwright

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Are we going to get a discount or something because first the redirect link problem now this! It would be nice just saying because this is making our pages look very unprofessional http://www.fairytalebodyoils.com/orde... :(
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Laura Thomas

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Hi Vashti,

Please submit a request to my attention and we'll see what we can do to accomodate you.
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Crystal, Champion

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Hi,

A possible solution which I've done on my own site, is uploading the images to my own image folder, and then modifying the file path name in the paypal code so that it is pulling all images from your own site.
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Michael Kilgore

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Do you know how much longer it is going to take to get the pay pal Button issue resolved? It seems to be taking longer than I thought and no one has mentioned it anymore lately. I am hesitant about sending people the the site because of this problem.
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Laura Thomas

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Hi Michael,

Apologies, I misspoke. This actually has been fixed. If you are still not seeing your buttons can you please try republishing your website? Let us know if that does not solve the problem and we will be happy to take another look.
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Michael Kilgore

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Thank you, It's fixed. I am happy now.