If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
This is a bug we are currently experiencing. What you can do in the meantime is make sure your subdomain is pointed to Yola's IP address: 220.127.116.11 then publish your site to a free .yolasite.com subdomain.
Once you have done this you can let us know what your yolasite.com subdomain is and what custom subdomain you would like assigned to your site and one of our technical team will do it for you. Send an email with this information to: email@example.com. I apologize for the inconvenience.