The web site designer feature doesn't load.

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
The web site designer feature doesn't load. It says downloading but it doesn't do it.
Photo of Sam Washington

Sam Washington

  • 1 Post
  • 0 Reply Likes
  • anxious

Posted 9 years ago

  • 1
Photo of Emmy

Emmy

  • 5892 Posts
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Hi Sam,

I'm sorry to hear you are having this problem and would like to get it worked out as quickly as possible. Could you do the following for me, please?

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

3. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

4. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

5. Try loading the site on a different computer or network if possible.

Let us know if these suggestions don't solve the problem you are having and we will further assist.

Kind Regards,
Emmy