This blows

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Everytime I try to update one of my sites I get blown completely offline. Any idea?
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Fergie

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  • frustrated

Posted 9 years ago

  • 1
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nick

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sounds like network error on your side, what exactly is happening?
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Kershnee

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Hi Fergie,

I am sorry to hear that you are having this issue. When trying to update your site do you get any error messages? Any additional info will be great so we can help you resolve this issue.
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Fergie

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I have 2 sites on Synthasite. One I am having no problem updating the other doesnt let me update at all. It blows me clear offline and I get an error box. Will try to copy it but dont know if I can.
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Fergie

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I tried to get on my website today. It seems to freeze and then get distorted.
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Marije, Official Rep

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Hi Fergie,

Please could you post your site's URL so that we can take a look. If you could also let us know what browser you are using (eg. Firefox 3, Internet Explorer 7 etc).
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Fergie

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http://illianacolliefanciers.synthasi... I have tried to update the site on both internet explorer and Aol.
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Marije, Official Rep

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Hi Fergie,

Thank you for posting your URL. Unfortunately I don't see a problem or an error on our side. Can you try the following steps:
1. Check to see if you are having problems with your network or internet service provider.
2. Clear your browser's cache. This link has more information: http://www.wikihow.com/Clear-Your-Bro...
3. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html
4. Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.google.com/support/websear...
5. Try using a different browser (eg. Firefox, Safari, Internet Explorer).
6. Try using a different computer or network if possible.

The AOL browser is not a Yola-supported browser and you can get more information on what browsers are supported on this link: http://www.yola.com/customer-support/....
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Fergie

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I think if it is my browser or provider then I would have trouble with all the Yola sites and not just one.
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Marije, Official Rep

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It could be a browser or provider problem - that's why we ask you to check on a different browser or computer so that we can find out if the problem is on our side or yours :)