If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I publish my site but I'm getting This website is not available. when me or anyone tries to go to it. I have paid for it and it was working last month, It just Stopped working. email me at firstname.lastname@example.org and the website is jaguar-gaming.com
Your website is offline because your Yola Silver hosting package expired in September. We tried to bill you on the 14th and 29th Sep, but payments didn't go through. If you would like to continue with Silver, you will need to renew manually, and then you will be opted-in to auto-renew again.
We can find out why the billing failed if you wants us to, but we will most likely only get an answer tomorrow.
In order to manually renew your Yola Silver hosting package, please follow these steps:
Log into your My Yola.
In the left-hand side menu, click on "Account".
Next to "Free package", click on "Upgrade".
You will be prompted through the steps to upgrade to a hosting package. Choose Yola Silver and proceed to Checkout.