Thumbnails on gallery won't show

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  • Problem
  • Updated 9 years ago
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The thumbnails in my photo gallery don't show up, but the full images do when you click them. How do I fix this?
Photo of Evreblue


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Posted 9 years ago

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Photo of Nazlie


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Hello Imran

If the thumbnails on your Picture Gallery are not displaying, the problem might be that the file names of your pictures have special characters in them.

To fix it, you need to rename the picture files. Here's how:

  1. Go to Site > File Manager.

  2. Browse to one of the pictures.

  3. Click on the picture to select it.

  4. Then right-click and select "Rename" from the options in the drop-down list.

  5. Check the file name to see if there are any special characters such as & , . (brackets). If there are, delete these characters so only text or numbers are in the file name.

  6. Click "OK" to close the File Manager.

You will need to re-add the pictures to your Picture Gallery Widget so that the renamed pictures appear there.

I hope this works for you. Let us know if you need more help.