too many domains?

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  • Updated 9 years ago
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A customer called today to say that she could not get through on my website. I walked her through www.iwantpolishpottery.com and she got a "too many domains" error. I then tried to get her to the site by www.iwantpolishpottery.synthasite.com and this (she said) brought up a huge lily (part of my template), text with baking dishes (which is one of my links inside of the site, and text that said njoynlife HI!. (njoynlife is my user name). I had just updated the site 5 minutes previously. I tried to recreate this by using IE as she is and deleting all of my cache etc. I cant replicate the problem. I finally got her to the site by sending her links in email. I sent two, one with synthasite.com and one without. Finally she got in with the www.iwantpolishpottery.com link (no synthasite direct). Any suggestions on this?
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njoynlife

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  • wondering if there is a problem with customers getting to my site.

Posted 9 years ago

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Emmy

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Hello njoynlife,
I have just visited all of the links you posted above in both IE and Firefox and was taken to each of your sites without any errors. I visited a majority of the pages and everything seems to be working well. I'm not sure what happened with your visitor, possibly she typed the domain name in wrong.

Emmy
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njoynlife

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Had a v8 moment. The www.iwantpolishpottery.synthasite.com IS in fact a different website. As the www.Iwantpolishpottery.com is a godaddy purchase that directs to the pottery on www.myauntcameback.com.

That part I get. The too many domains is still an issue.
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Emmy

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Hello,
I guess I am a bit confused. www.iwantpolishpottery.com went to a site that had www.iwantpolishpottery.com in the browser, it did not redirect to www.myauntcameback.com. But I did look at www.myauntcameback.com and also see that there is a link on the menu bar which also goes to this domain except it has www.myauntcameback.com in the browser window. Is that a mask of the redirect? I still am unsure about the "too many domains" error as I have not seen it.
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njoynlife

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ok thanks for checking emmy. I do appreciate it. maybe the update just kind of messed her up on her end. it worked for me also.
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KanThaiDecor

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It all worked fine for me also ...On Firefox...Opera and Chrome
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njoynlife

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Thank you dear. I am feeling better now. :)
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Chris

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It could be a DNS issue if you are in different locations - I've run into similar things with relatively new domains, especially when redirects are involved.

Once the domain servers even themselves out, your client will hopefully not have any more issues - I just tested from San Francisco and didn't run into any issues.
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njoynlife

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I am not familiar with what DNS means but thanks for running it all the same. :)
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njoynlife

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well in the beginning I created a website and this is how I did what I did:

1. found synthasite and created www.europeancrafters.synthsite.com
2. didnt like the name so changed it to www.myauntcameback.synthsite.com
3. added two product catalogs to the site, one for polish pottery and one for candlehouses.
4. liked what i did and purchased www.myauntcameback.com from synthasite.
5. at local shows, customers couldnt remember the name of the site.
6. came home and purchased two new addressed from godaddy.
7. purchased www.iwantpolishpottery.com and had them direct it to http://myauntcameback.synthasite.com/...
(which is the polish pottery catalog on www.myauntcameback.com
8. purchased www.ahouseofcourage.com and had them direct it to http://myauntcameback.synthasite.com/...

This is where I am at now. So the too many domains error had me feeling pickled. Other problems that arose from this are:

-that google analytics only crawls the first page of www.iwantpolishpottery.com and www.ahouseofcourage.com. It sees these address as a single page website.
-customers who come to the site straight to the pottery or candlehouses freak out when they hit the home page and come to www.myauntcameback. They think something has taken over the computer and they run.
-when someone comes to the site via the godaddy redirect each and every page is listed as www.iwantpolishpottery.com or www.ahouseofcourage.com
-customers could not send out links to specific pages of products to others to share.

I DONT WISH THIS MESS ON MY WORST ENEMY (dont really have one of those yet) AND SUGGEST THAT NO ONE DO WHAT I HAVE DONE HERE!

So, I have begun recreating the whole site which is three sites in one and splitting them back up into separate websites. Really dont need the myauntcameback.com now but it is purchased, so I might as well utilize it. That is where the www.iwantpolishpottery.synthasite.com came from.

Whew now if you can follow that whole story, you are a genius Emmy. LOL I have a headache just from typing it out and am going to go and take a nap.
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KanThaiDecor

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The thing I would watch out for is making sure you are always clear that when a visitor clicks a link they know they are being redirected to another site.I did not do that on another site I am trying to develop and got a warning on my Google site map....And you are smart...Smart is at least trying to do something you want and a desire to learn to do better.