Tracking changes aren't saving/publishing

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
When I make changes to the tracking code the new changes don't show up in Desktop preview.  I have to keep Publishing the site in order to see the changes and the changes don't necessarily always show up anyway.  I read elsewhere in the forum that Published changes might not show up because the old version is being cached by the browser.  But, I never had this problem before the Yola layout & functionality changes, and I'm getting frustrated that I have to keep publishing and clearing the cache in various browsers just to see a "preview" of changes I make, which don't always show up even after all that.
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farragio

  • 90 Posts
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  • aggravated

Posted 3 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi farragio,

I took a look at your tracking codes in the Sitebuilder and I see you are using them for a number of design elements on your site ranging from social media buttons to text and shopping cart code. I can see it's working nicely for the design of your site but it's not really how our tracking code area is intended.  Those areas are intended for code that's not visible on the site so a delay in preview and the information being cached isn't usually an issue. Is there a reason you are using these areas instead of our HTML widget, text widget, etc.?
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farragio

  • 90 Posts
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Hi Laura, the reason is that images such as a banner for a template that doesn't come with a banner, or links such as my View Cart link, I want on every page and don't want to have to manually add to each page.  I had been instructed in the past by a Support Specialist to add them to the footer and/or header areas.

(As I mentioned previously, I never had any problems with it until the recent changes made on Yola.)
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Thanks, that's helpful information. My concern is it's a lot of custom code well outside the expected function of the tracking code area. I'm going to discuss this with our team and see if I can get any more information for you on this. Thanks for your patience!