Transfer in progress

  • 1
  • Question
  • Updated 8 years ago
  • Answered
I have completed a transfer of domain from Godaddy to Yola, which involves also unlocking the domain, getting an authorisation code and accepting the transfer on Godaddy, now my website www.pasqualevaira.com is offline and I am very concerned because it will appear in a managzine in 2 days. The status on Yola is "transfer is in progress" but the domain is no longer in Godaddy while the money for the renewal have been taken from my account.
I have received an email from Godaddy saying that the domain was successfully transferred to Twocows.com Ltd.
When is it going to go live again?
Thanks
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
  • anxious

Posted 8 years ago

  • 1
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Pasquale,

A domain transfer can take anything up to 12 days to go through. I've checked on your transfer and it's in the end stage of "registry approval", so it's gone a lot faster than normal as you only submitted it for transfer today. It's likely that the transfer will be a lot quicker than 12 days but as the process is largely automated, we can't hurry it along or make an exception unfortunately.

If you still have access to your domain settings with your current domain host, you can point your domain to Yola in the meantime. We have the steps are on this link: http://www.yola.com/customer-support/....

Please let us know if you need any other information.
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
Thanks for your reply Marije,
I already had the address pointed to Yola, so I guess I can only hope that the registry approval is granted quickly because otherwise I would have done a HUGE mistake in transferring the domain today bacause, as I said, on Friday it will be advertised in a magazine interview.
Who provides the Registry Approval? Perhaps I can contact them directly?

The information about transfer should clearly state that while a transfer is approved the website will be down. I had no idea this would happen

Regards
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
Thanks for your reply Marije,
I already had the address pointed to Yola, so I guess I can only hope that the registry approval is granted quickly because otherwise I would have done a HUGE mistake in transferring the domain today bacause, as I said, on Friday it will be advertised in a magazine interview.
Who provides the Registry Approval? Perhaps I can contact them directly?

The information about transfer should clearly state that while a transfer is approved the website will be down. I had no idea this would happen

Regards
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Pasquale

Marije is currently offline right now. I have passed this information along to her. She will be happy to respond when she returns. Thanks for your patience.
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
ok thanks
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Pasquale,

Unfortunately there's no way it can be sped up and there isn't someone you can call in order to do so. This is an automated process and you'll need to wait for it to finish - I'm sorry that this is frustrating and an inconvenience.

We do have the statement on the screen when you begin the transfer process: "Please note that it can take up to 12 days for your domain to be transferred."
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
yes but the statement does not imply that during the transfer the site will be down
I will sleep with fingers crossed that the process will go through quickly
regards
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Pasquale - that has to be the quickest transfer I've ever seen :)

Your site is up and you can view it by clicking on this link: http://www.pasqualevaira.com/
Photo of pasquale

pasquale

  • 8 Posts
  • 0 Reply Likes
that's great!
the system heard my prays
thank you