Transferring of a Website.

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  • Updated 7 years ago
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I was hosting a website for someone, and now they want to host it themselves. Can I transfer it to them?
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SweetPadme

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Posted 7 years ago

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John McCarthy

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Hi SweetPadme,

If you are wanting to host elsewhere here are the instructions provided by Yola.

We have removed the "download site" feature from Yola as the use of it was limited and we feel the support needed for the few users that did need it, didn't warrant us keeping it as a feature. We are unable to ensure that downloaded sites will work in other hosting environments. However, we have kept a way that you can still download your site.
Load the sitebuilder of the site you would like to download.
Paste the following snippet into the URL bar (erasing what is already there).

javascript:void((new ide.requests.actions.downloadSite()).send({site:ide.user.getSite()}))

Once you hit "Enter" your site will start to download to your computer.
Please note that self publishing has been deprecated and Yola cannot offer any support if you have difficulties hosting your site elsewhere. However, we encourage you to make use of our free hosting service which includes 99% uptime, DoS protection and 24/7 support.


If you are wanting to transfer the site to another Yola account, this isn't possible.

Hope this helps.

John M
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Brianna

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Hello SweetPadme,

Thanks for your email. It sounds as though you are either trying to do what John has suggested (Thanks, John!) or your friend's site that you are speaking of is currently located on your Yola account and you would like to transfer it into a separate account for your friend.

We do not currently have a feature that allows you to transfer a website and domain name from one Yola account to another yourself. In the meantime our engineering team can assist you with this request as a one time courtesy. Please note as this does require assistance from a developer I need to ask you to be patient during the process.

Here is the information we will need to do the transfer. Please email it to us at support@yola.com:

1. Login email address of the account the site is currently located in.
2. Login email address of the account the site needs to be transferred into.
3. Name of the site that needs to be transferred.

Note: If you also need a domain name transferred between the two accounts, the owner of the other account needs to be the same owner of the account the domain is currently located in; this is for domain registration purposes. We are not able to transfer a domain into an account of the non-domain owner unless the domain registration details (owner) are changed as well.