Trouble with graphics/jpgs

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  • Updated 6 years ago
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Hi there,

I'm having trouble getting a jpg to show up across both PC and Mac platforms. It looks like the problem may be browser related. For instance, my jpg shows up in all macs and some PCs, but I find that those PCs running Internet Explorer present a broken image. Could you please advise! Thank you.

Helyn Trickey Bradley
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Helyn Trickey Bradley

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Posted 6 years ago

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Sanja, Official Rep

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Hello Helyn,

This sounds like it maybe related to CMYK issue. Did you edit your picture using Photoshop? The images edited in this program often have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them and view them on your site. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

Please let us know if you still have a problem with this. If you could share your URL, we can investigate this further.
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Helyn Trickey Bradley

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Hi there,

That seems to have done the trick! Thanks for your advice.

Helyn
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Brianna

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So happy to here it, Helyn. Thanks for the update!