Two editing sessions at once

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  • Updated 10 years ago
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Logging on to a site from two points of origin at once: Sometimes when my sister and I log on to her account using her account info, we are not able to view changes to the work in progress when they are published. Is this because we are on different servers, and is there a work-around?
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Bengo

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Posted 10 years ago

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Monique, VP of Customer Support

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Hi Bengo

It is not advisable to edit the same site from two sessions at the same time as this can result in logical errors. We are putting some safe guards in place to help with this. However, as soon as changes are published you should both be able to view these changes. If not, it is probably because an old version of the site is cached in your browser. Clicking "refresh" should cause the most up to date version of the site to display.
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Bengo

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Thanks, Monique. The problem resolved. But now the page loading button won't shut off. Clicking refresh changes it to reloading, but still won't shut off. Logging out completely, emptying cache and starting over three times did nothing. Am unable to edit while it is on. Please advise. Thanks.
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Bengo

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The sites that are not using Red Planet do not have the problem with the loading page button. On the treehouse site, about 2/3 of pages have the problem.
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Monique, VP of Customer Support

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This sounds like a loading problem in the editor - not with browser cache on your live site. I am going to ask someone to look into this today. However the following might speed up the process:
1) Log into your account and open your treehouse site (to a page that loads successfully)
2) Click on the "Help" menu
3) Click "report bug" - fill in the form and send it to us

For most things we prefer you to use Get Satisfaction, but when you report a bug in this manner we get some additional bug tracking info in the report that allows us to isolate the problem more efficiently.

If there are still issues with the Redplanet style we want to get to the bottom of it as soon as possible.