un-authorized payment request / no reply to previous enquiries

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I have not authorized a payment. This is a free account. My website has disappeared and you have neither replied to my inquiry about this nor have you e-mailed me in order to alert me of this un-authorized payment deduction.
Photo of ilonasn


  • 1 Post
  • 0 Reply Likes
  • violated

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello ilonasn

I have checked the Yola account associated with the e-mail address you use for this forum. It's a Yola Free account, and it has website which hasn't been published. No payments have been made or deducted from us in this account. Do you have multiple accounts with Yola and refer to another one maybe?