Unable to add a file

  • 1
  • Problem
  • Updated 8 years ago
  • In Progress
I have been trying to load a file on my site for a long time. I clicked on the add file and it has been trying to load the application for over an hour what is going on?
Photo of Ann


  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Ann

I'm sorry to hear that you're having this trouble. Can you please try the following for me:

* Clear your browser's cache. This link has more information: Clear your browser's cache

* Check that you are using an updated version of Flash, click on this link.

* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

* Check that your browser is set to enable Javascript. This link has more information on how to check:
Enable Javascript.

* Try using a different browser (eg. Firefox, Safari, Internet Explorer).

Please let us know if you still have trouble with this.