Unable to Edit or Update Profile

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  • Problem
  • Updated 6 years ago
  • Solved
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Since yesterday editing our website has not been possible. Would you please let me know what the problem is and/or when you expect it to be solved? Also, I am unable to update our profile/account info. I am the current webmaster but updating the email address is rejected due to "already a user with that address." I've had to sign on to our site using our previous webmaster's name & email address. I've inquired several times in the past 6 months but no help/response. Surely this can be resolved. I look forward to hearing from you.

Phyllis Arp
DMPOA, Inc. V.P.
www.dmpoa.net webmaster
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Phyllis Arp

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Posted 7 years ago

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Michelle Postlethwaite

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I haven't been able to edit my website for a few days now.. it's driving me insane!!
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Stefan

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Hello Michelle

I've responded to you on your other thread.
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Phyllis Arp

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Same with me until tonight. Apparently new conflicts with MSN/Internet Explorer. I downloaded Google Chrome and now Yola's working fine...but, be prepared for Yola's new site builder...new, features but it takes time to learn it. Hope this helps.
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Stefan

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Hello Phyllis

I'm sorry for the editing issues you were experiencing. In fact Internet Explorer is currently not fully compatible with Yola yet, but we're busy working on it. Using Google Chrome or Mozilla Firefox should solve the problem.

Have you been able to change your e-mail address? If it tells you that there is already a user with that address, please check if you have created another Yola account with the e-mail address that you want to use. If you need further assistance, please let me know.
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Phyllis Arp

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Stefan, thank you. I can edit the DMPOA site now, via Google Chrome, but again, only via our previous webmaster's user/password. Yes, I am webmaster for another account which is totally separate from the non-profit property assoc., DMPOA; but that Board & webmaster could change annually. So "merging" the 2 existing accounts I now service would likely create additional, similar problems in the future. Any suggestions?
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Phyllis Arp

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Well, now I can't access the DMPOA site via the former webmaster or myself...
rickdraheim or phylarp

Please help.
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Phyllis Arp

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Forget my last post, I guess. After numerous attempts I managed to login with rickdraheim@....lol, gotta laugh. :)
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Steve Munch

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I am trying to update the website I'm running, I keep timing out. First time in four years I have had a problem like this.
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Amy Wyrick

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I'm unable to even get yola.com to upload on my safari browser. Are they having problems today? I've not received a response in 2 hours. :(
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Laura Thomas

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Hi Steve and Amy,

Sounds like you are both Comcast subscribers. Please head here for more information, and let us know if you are still having trouble there.