Unable to email Customer Service

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I am trying to cancel my online store subscription (which I cannot do from my account - I only have the option to "renew"), and every support request I have sent has bounced back to me with a standard response that Yola does not have the time to respond to all emails. It stated that if I am a subscription holder, I emailed from an unknown account so that is why I got the auto-reply. I submitted the form twice from both email accounts I have (one is the Yola Mail email attached to my domain registered with Yola!!). I do not know what else to do. I am a Silver account holder and have been for a number of months, so I am not really impressed. Please help. I need to close my store, and I do not wish to continue paying for a service I do not need.
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Stephanie Prizeman Hopkins

  • 6 Posts
  • 0 Reply Likes
  • frustrated!

Posted 5 years ago

  • 1
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Monique, VP of Customer Support

  • 6294 Posts
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Hi Stephanie

I am very sorry about this. If you email us from the address associated with your Yola account you should not receive this reply and your case should be routed to Premium Support. I will investigate and have someone email you shortly.
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Stephanie Prizeman Hopkins

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Thank you. I emailed from both my gmail account and my info@sweetlulubell.com (the latter is an account I have paid for through my site at Yola). I got the same reply from both. I do not have any other email accounts that I use outside of work.
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Stefan, Official Rep

  • 4448 Posts
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Hello Stephanie

We've responded to you via e-mail and cancelled your Yola Online Store subscription. I'm sorry for the inconvenience. Thank you for using Yola!