Unable to log in Help

  • 1
  • Question
  • Updated 7 years ago
  • Answered
upgraded to silver and the money taken from my paypal but not allowing me to log back in
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JenniW

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Posted 7 years ago

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Sanja, Official Rep

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Hello JenniW,

I have responded to both emails that you've sent to support, letting you know what your login details are. Please let me know if you have not received it. You may want to double-check your spam folder as well.
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Elaine Sopko

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How long did it take for the response? I asked the question yesterday. Are we talking weeks? days?
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Sanja, Official Rep

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Hello Elaine,

We are very close to finding the fix! We hope it will be a matter of a couple of days! Thanks for your patience.
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Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello everyone,

I am happy to report that the bug you were experiencing has been fixed! If you do still see a problem, clearing your browser's cache will most likely take care of this: clear your cache.

Thank you very much for your patience while we worked on that and please let us know if you have any further troubles.