If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm getting a failed message when trying to log into Yola mail. Says "Authentification failed. Invalid credentials". It's been a couple of weeks since I last logged in but I haven't changed anything about my password or username. What's going on?
Unfortunately your Yola Mail mailbox expired on June 11th and this is the reason you are unable to access your mailbox. Your domain and Yola Mail are linked and should be renewed at the same time.
If you opt to purchase a new mailbox, you can do so by clicking the "add an additional mailbox" link from your Yola Mail page. Please let us know once your payment is complete and our engineers will then add the registration period to your existing mailbox and reinstate it for you.