Unable to logon to email.

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I'm getting a failed message when trying to log into Yola mail. Says "Authentification failed. Invalid credentials". It's been a couple of weeks since I last logged in but I haven't changed anything about my password or username. What's going on?
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dawn

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  • frustrated

Posted 6 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi dawn,

Lovely face painting work, so artistic!

Unfortunately your Yola Mail mailbox expired on June 11th and this is the reason you are unable to access your mailbox. Your domain and Yola Mail are linked and should be renewed at the same time.

If you opt to purchase a new mailbox, you can do so by clicking the "add an additional mailbox" link from your Yola Mail page. Please let us know once your payment is complete and our engineers will then add the registration period to your existing mailbox and reinstate it for you.
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dawn

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Thank you! for the help and the complement. :)

Ok, didn't realize it had expired, my domain got renewed for five years as recompense for a problem I had a while back, but obviously that didn't include the email. Mystery solved!
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Stefan, Official Rep

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Hi Dawn

Please let us know as soon as you have purchased the additional mailbox for our engineers to reinstate your old mailbox for you. Thanks.