Unable to make site changes

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I am unable to make changes to my site, I keep getting the message " unable to connect to the server at sitebuilder.yola.com". I have cleared my cache and cookies, and my internet connection/settings seem to be fine.
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Samantha Hansen

  • 2 Posts
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  • unsure

Posted 7 years ago

  • 1
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Emmy

  • 5892 Posts
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Hello Samantha,
I'm sorry to hear you are having this problem! Thanks for letting us know that you have tried clearing your cache and cookies. Can you make sure that you are logging into your account from yola.com and not from a bookmarked page and also try using a different browser than the one you are currently using. Please let us know if that doesn't help.

Kind Regards,
Emmy
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Samantha Hansen

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I've logged in through yola.com, tried logging out and back in, and I've tried several different browsers. So far nothing has worked, same error message.
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Justine

  • 751 Posts
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Hi Samantha,
I understand this is frustrating. Are you able to connect to your Yola account using a different network?