Unable to reach my site via domain

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
People can't get on my website, only works in Firefox for me after "updating the site". It redirects the user to the login page to synthasite:

Original site:


It is really urgent, please respond.
Photo of Jonas Haeling

Jonas Haeling

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  • frustrated

Posted 9 years ago

  • 1
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Monique, VP of Customer Support

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Official Response
Hi Jonas

I am sorry people are having trouble getting onto your website! I was able to access it by going to your published URL: http://www.heather-enterprise.de

The other two URL's should not provide access to your site - one is the login URL (that you use to log into your own account) and the other is your preview URL (the long URL you see in your browser window when you preview your page.) Only you should be able to get to this page and only when you are logged in. This allows you to make changes and preview them without applying them to your live (published) site until you are ready!

Until recently there was a security issue where people could get access a preview of your site by going to your preview URL (the second URL that you posted), if you shared this with them. However, we have corrected this so that other people could only access the published version of your site.

I hope this makes sense to you. If not, please let me know!