unable to save changes when editing

  • 1
  • Problem
  • Updated 9 years ago
  • In Progress
While I am impressed with the changes you have made, I am frustrated when trying to edit my pages. Saving changes may take as much as half an hour or not happen at all. I had to abandon my ediing a few times now because your site is not responding or very slow. Please fix this before I decide to renew my subscription which is due in Feb 2012
Photo of elsbeth burkhalter

elsbeth burkhalter

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 9 years ago

  • 1
Photo of Justine


  • 751 Posts
  • 45 Reply Likes
Hi elsbeth,

I understand your frustration and I am sure we can get to the bottom of this.

From what I can tell, the problem that you're having is a recent one. Could you let me know the following:

* Which browser you are using.
* Whether you have tried using a different browser.
* Whether you have access to a different computer/network (for testing purposes).
* When this problem started.

Something else that you might like to try, is clearing your cache. Browser cache can sometimes cause problems like this if the incorrect information is cached, so it's always something we suggest as a first step. Here's some more information about clearing cache: http://www.google.com/support/account....