Unable to send mail

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  • Question
  • Updated 7 years ago
Hi, I setup my Yola Mail account yesterday and manage to receive mail, but unable to send it. It says "An unknown error has occurred. Subject 'test', Account: 'mail.gemmawelch.com', Server: 'mail.gemmawelch.com', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server (, connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67"

I'm sure I probably just have the incorrect outgoing smtp server info...
Photo of gemwelch2000


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Posted 7 years ago

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Photo of Francois

Francois, Employee

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Hi gemwelch2000,

If you want to confirm that the details are correct, you can take a look at this tutorial here.

Let us know how this works for you.