Unable to view PDF files in preview mode?

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  • Updated 7 years ago
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I have PDF files attached to images in a picture widget. There are 8 picture widgets, each with a specific PDF attached. In my IE 9 browser I can open and view one of these PDF files in preview mode. I have double checked my linking closed and opened browser to no prevail. I my Google Chrome browser I cannot load any of the PDF files. When I am in preview mode and I click the file name and location appears at the bottom of the screen.

Another related issue ocurring is the "open in another window" option is not being retained when selected in either browser. Help!!
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jmack87

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Posted 7 years ago

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Gop

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Hello jmack,

I'm trying to get my head into this :)

I don't understand "PDF files attached to images". If you can tell us your website address and page I can have a look and maybe see a solution?
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jmack87

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The site is mrgrip.ca it is unpublished. The page is Industrial Supplies. And I would think the functionality is common:

Add a picture widget
attach a link feature found in the widgets edit mode
select file stored on this site
select browse then select PDF file
click on open in new window
click okay

Thanks!
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Gop

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Thank you. You explained it well and yes it is common, sorry.
I'm mocking it up now but server bit slow at the minute. Get back to you as soon as it's done.
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Gop

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I have created a page with four images and four individidual pdf's linked to the images. Using FF v9.0.1.

Then in preview with FF, I was able to view each of the pdf's associated with the image successfully but not in a new page.

Then I published to look at it in FF and Chrome.

With FF each opened first time. With Chrome 2 of the images failed two attempts to open their associated pdf. Both of these failures took 3 attempts.

Each pdf opened replacing the current page so as you have suggested this isn't opening as a new page despite the separate page box being checked and confirmed at the time of creation. On checking the settings after publishing the check box was un-marked. So the instruction has been lost.

FireFox successfully opened the linked pdf's.

So using Chrome doesn't guarantee a successful action, 50% fail on the first attempt.

No pdf in either browser was opened in a separate browser window

All the setup is done through widget controls so there isn't anything that allows an operator error to creep in, that would explain the non-functionality or variable functionality.

This may be classified as a bug?
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jmack87

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What is your procedure for resolving the issue, timeline and communication back to me?
Thanks
JM
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Gop

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I'm not an employee JM, employees are identified by a labelled badge on their avatar. If the support staff feel that it is a bug then it will be passed onto the engineers.

The staff will probably respond here within a day or two. The response if warranted by the engineers is not a predictable time. It is a matter of priorities and Yola tend not to set timelines to such.
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jmack87

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Sorry, thanks for your help! I will wait to hear back from Yola.

JM
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Laura Thomas, Social Media Coordinator

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Hi jmack87,

Our engineers are aware that the "open in new window" feature is not functioning properly for images. They are working on a solution and we'll update you here when it is resolved.