unauthorised payment

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  • Problem
  • Updated 6 years ago
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hi
i have payed 11.95 USD for renewel of my websites on Jan 13, 2013 and Mar 2, 2013
but other than that there is unauthorized payment of 49.95 USD on Mar 17, 2013 please check this out immediately
thanks
Photo of Sanjaya Sooriyaarachchi

Sanjaya Sooriyaarachchi

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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello Sanjaya

Unfortunately I'm not able to track your Yola account in our system. Can you please provide your URL for me to find it?

Yola doesn't do unauthorized payments. Judging from the prices you mention it looks like your domain (USD 11.95) and your Yola Bronze hosting package (USD 49.95) have been auto-renewed. Your domain and hosting package are separate products which are renewed separately. To use a custom domain with Yola you will need one of our hosting packages.

When we changed our pricing structure about 1.5 years ago, we e-mailed each Yola customer to inform about the changes. When you purchase a domain or hosting package with Yola, you will be informed on check-out that with your purchase you agree to be opted in for auto-renewal. Yola has decided to use auto-renewal for subscription packages in order to avoid that our customers' domains and hosting packages expire by mistake, and customers lose their domain names or their website go offline.

If you have any questions, please let me know.