If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Hi. On March 22, 2013, i was notified that my account has been upgraded to Bronze worth $62.95. suprisingly, I had never made any request for such upgrade. Please look into this urgently and reverse the unauthorised transaction accordingly. Thank you.
When you purchase a hosting package or a domain subscription with Yola, you agree to be opted in for auto-renewal of your subscriptions. This is why your domain was automatically renewed on 7 Mar 2013 and your Yola Bronze hosting package on 22 Mar 2013 with your authorization. If you don't renew your subscriptions, your website goes offline, your domain expires and you may not get it back again.