Unauthorised upgrade

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  • Problem
  • Updated 6 years ago
  • Not a Problem
Hi. On March 22, 2013, i was notified that my account has been upgraded to Bronze worth $62.95. suprisingly, I had never made any request for such upgrade. Please look into this urgently and reverse the unauthorised transaction accordingly. Thank you.
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Ayusalmi Hilmey

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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello Ayusalmi

When you purchase a hosting package or a domain subscription with Yola, you agree to be opted in for auto-renewal of your subscriptions. This is why your domain was automatically renewed on 7 Mar 2013 and your Yola Bronze hosting package on 22 Mar 2013 with your authorization. If you don't renew your subscriptions, your website goes offline, your domain expires and you may not get it back again.

Please let me know if you have more questions.