Yola Mail unavailable AGAIN

  • 6
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Hi,

I'm getting an Unhandled Error when trying to log in to my email again. It's about the 3rd time recently this has happened and it's extremely frustrating and damaging to business when there are outages on the email. (Email is daniel.boughton [at] directgb.com .)

Do you have any idea (a) what the problem is, and (b) when it might be rectified?

As with last time, will all messages that haven't been able to be delivered during the outage be delivered following the resumption of service?

Dan
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Daniel Boughton

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  • peeved

Posted 6 years ago

  • 6
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Laura Thomas, Social Media Coordinator

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Official Response
I am so sorry to hear your business has been negatively impacted, and we do take responsibility for that. The information we provided about the cause of the problem is because we wish to be transparent and let you know as much about the situation as possible, but we do not say this in order to avoid responsibility. It is our responsibility to ensure our vendors deliver the same level of performance you count on with your websites. We still proudly maintain over 99% uptime for all hosted websites and work around the clock in doing so.

We are working with a best in class email service provider and these outages are unfortunate but we are putting all resources forward to rectify the situation as quickly as possible with our mail provider. We will happily honor Yola Mail refund requests if you have decided you would prefer to continue with an alternate email provider. Please submit a request to support here and reference this thread.

We do hope you are able to separate the service we offer for your website building and hosting needs from this unfortunate recurring issue with our mail service provider. We are proud of the product and service we offer and hope to continue as your website building and hosting partner.
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Laura Thomas, Social Media Coordinator

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Official Response
We have received an update that 70% of the members on the affected cluster should have access again but as they are installing additional hardware and taking other preventative steps we have been warned to still expect some intermittent access problems and/or delays in sending and receiving emails.
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Official Response
We have received notice that email access has been restored for all users. They are now beginning delivery of mail that was queued during the outage. They anticipate that it will take a number of hours to deliver that mail through to your mailboxes.