Unable to access Yola Mail account

Problem
Updated 7 years ago
Solved
(Edited)

Archived and Closed

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I am trying to access my Yola mail and receiving a 'unhandled error' message - any ideas? This is a business email address so need access asap.
Many thanks,
Neil

7 Posts
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Posted 7 years ago

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4536 Posts
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Hi Neil,

We're sorry for the error you received. We have been unable to replicate it. Can you please let us know of you're still experiencing a problem?

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Hi Laura
This morning it is working fine, so I am back in! Thanks for checking and replying.

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Hi there,

Just letting you know I had the same error this afternoon, was fine this morning. Tried logging in about 10 minutes ago and received the same error:

'Unhandled error - contact administrator'

I tried sending an email from my blackberry but it failed. It is however now working!

Cheers,

Adam

5 Posts
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Nope, down again :(

29 Posts
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Same with me......I am getting the same error right now. I got it yesterday and then it stopped and now I am getting it again.

Chuck

1 Post
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I'm getting the same thing! Trying to run a business!!! :(

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Hello please can someone tell me what is going on i tried to login my yola webmail and it tried signing me and and stop and show me this message Unhandled error. Contact system administrator please can someone tell me what to do this is really frustrating and i got lot of stuff on that mail is it going to come up back.someone please answer me.

James

1 Post
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I am having the same issue. I really need this email to work! It's for business.

1 Post
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Same issue. Not sure why its not working. Its a business email as well. Please Fix!

4536 Posts
211 Reply Likes

Official Response

We're so sorry for the problem you are experiencing accessing your Yola Mail accounts.

Our mail service provider is aware of the problem and they are working on resolving it right now. We will continue to update you as we learn more.

This is our must recent update from them:

"We're experiencing issues with Email Cluster B. At this point some users will experience issues logging in (IMAP, POP and Webmail) and general slowness. Email flow is also affected causing delays in delivery of mail."

We realize how vital email is to your businesses and we will let you know as soon as it is resolved or when we have more information.

29 Posts
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Maybe I should call your third party mail service provider....they may understand the urgency a bit more.....still waiting. It has been over 4 hours now.

Are there any stop gap measures......???? Switch me to cluster A??? Frustrated in NJ.

Chuck

47 Posts
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yola will lose custom over this, 2 seperate mess ups in short succession both completely messing our email up,

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Thanks Laura for your quick answer and for leading me here..on the right thread!

Hope you're going to solve the problem soon!

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All of a sudden I am getting the message that my username or password is incorrect for my yola mail account, however, I have not changed it so do not understand this message. I now cannot currently view my emails! HELP please!!!

This reply was created from a merged topic originally titled
Email password is now mysteriously incorrect???!!!.

Free Hot Samples

22 Posts
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Earlier my message said this, "Unhandled error - contact administrator." I just tried again to sign in now it's saying. " External service failed. Contact system administrator."

7 Posts
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Hi,
Yes same issue has returned for me:

' Unhandled error. Contact system administrator '

Yola Support - can you please advise that this issue is currently being investigated?

7 Posts
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Same problem as above and need to check information from clients emails as soon as possible!..... :-O

Free Hot Samples

22 Posts
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Just an FYI to everyone, I am able to access and reply to emails on my iPhone just not on my computer. If you have a smart phone see if you can get to your emails on there until it's fixed.

4536 Posts
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We have the following update as of 1:20 p.m. EDT:

End-user impacts:

* Approximately 33% of users have no access to email via any method (IMAP, POP or Webmail).
* The remaining approximately 66% of users have access to email via any method, but may experience occasional slowness and delays in mail delivery.

We'll have further updates as things change or within about an hour.

Daniel Boughton

34 Posts
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Same problem, no access from any method. Although others on the same domain can still access their mail!

3 Posts
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Hi,

I can;t log in to my yola mail tonight. When I try and log in it says: Unhandled error. Contact system administrator

I have cleared cookies and browser history and still no luck.

This reply was created from a merged topic originally titled
Login to yola mail.

3 Posts
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I'm locked out of my e-mail account. The message reads. "Unhandled error. Contact system administrator". Prior to this occurring I was able to draft an e-mail. When I attempted to save and send the e-mail, the system wouldn't do either. Can anyone help?

This reply was created from a merged topic originally titled
Can't access e-mail account.

1 Post
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Having HUGE problems signing in to my email account, anyone else having probs?

This reply was created from a merged topic originally titled
Yola email on silver????????.

2012-09-10T19:08:00+00:00

3 Posts
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Same difficulty as you are having Mike. This has happened frequently for me since I became a Silver user.

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3 Posts
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I accept your apology. Aside from this, the technical difficulties you are receiving do not help me respond to time sensitive e-mail communications. Seems like the technical difficulties has been happening for some time which is very frustrating.

terence stencel

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4 hours and counting. any updates?

2012-09-10T19:31:13+00:00

4536 Posts
211 Reply Likes

Hi terence,

I posted the last update we received from our provider about just over an hour ago. That's the latest information available at this point. I can assure you we will post back here as we continue to get updated information.

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