Unknown Problem

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I cannot login to my account no matter what. I have important stuff on my websites that is regularly edited. I believe it has been hacked or erased!
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callout67

  • 2 Posts
  • 0 Reply Likes
  • Horrified

Posted 6 years ago

  • 1
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Gop

  • 7473 Posts
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Hi callout,

Could you please let us know your site URL?
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callout67

  • 2 Posts
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Sure,
Currentaweather.yolasite.com
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Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello callout,

Thanks for responding.

Yola will respond to this on their return after the 2nd January. Hopefully this will be sorted for you very quickly.
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Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello callout67,

I managed to find you in our system using the e-mail address you use for this forum, and logged into your Sitebuilder. There it says that your website hasn't been published yet. You need to click on the green "Publish to the web" button and choose a domain name in order to publish your site. There is no website published to the URL "Currentaweather.yolasite.com" that you provided.

If you cannot log into your account, please try and reset your password.