Unrecognised payment

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  • Question
  • Updated 5 years ago
  • Answered
Hello. I have been charged on 9th April 2013, £40.25 as "INT'L 0026539973 YLA*Yola.com" - which is not something I recognise. I wonder if you would be good enough to help me explain this payment? Many thanks and apologies if this causes you any problems. Many thanks. Dr D J Brown
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DJ

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Posted 5 years ago

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Stefan, Official Rep

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Hello Dr DJ Brown

I can't find your Yola account by your forum e-mail address. Can you please provide your URL for me to assist you further?
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DJ

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I don't hink I have a Yola account - that's my concern. I've never visited the Yola website before today to my recollection. I have never received an email from Yola.com and there is no reference whatever to Yola.com anywhere on my computer (I use a mac and "spotlight" comes up with nothing)

What do you think may be going on?
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Stefan, Official Rep

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Hi DJ Brown

That doesn't sound right indeed. Can you please send us your request again as an e-mail? Our payment specialists will need to investigate on this for you and hopefully be able to track this billing.

Please use our Contact Support Form, and choose "Difficulty paying or checking out" as the subject. Should you get an automatic reply redirecting you to this Forum, please let me know, and I will make sure to forward your request to our specialists.
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DJ

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Done
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Stefan, Official Rep

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Thanks, DJ. We've received your e-mail and will be in touch with you via e-mail shortly.