Unstable Website

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  • Updated 9 years ago
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The system/website has become unstable
- it takes forever to open Yola links (after I am signed in)
My website has become uinstable
- it opens as a blank page
- it comes up but has a different color for the baseline text
- it comes up but the text runs over design boundaries
- it comes up, but the main page lacks any design, with the menu on the bottom
website is www.ntxpcacoalition.org
need help urgently
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wolframb

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Posted 9 years ago

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Marije, Official Rep

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Hi Wolframb,

Thank you for posting and I hope we can help you to get your site working properly.

When I look at the source of our home page, I can see that a lot of the text has been copied from a Word Doc. Copying from Word can bring hidden formatting issues to the page (like the ones you are experiencing) and we recommend that you first paste the text into something like Notepad and then copy and paste it into your text widget.

We do apologise for this, but it's a common problem with pasting text from Word (or other external programs like emails and websites) onto web-based applications and something that we're working on fixing.

The solution - you can delete the existing text and then re-add it to your page following the steps above.

This may seem like a lengthy workaround but I'm quite certain that it will solve the problems you have been experiencing. Please let us know if you need any further help or information.
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wolframb

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This sounds reasonable, Marije, but doesn't explain
- why this comes up all of a sudden, aftyer having worked for almost a year just fine
- why it takes so long to maneuver within Yola (open my site, switching to support, home, etc.)
Thanks for the quick response
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Monique, VP of Customer Support

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Hi wolframb

The symptoms of instability you describe are actually fairly typical if you have text pasted from Word on your page. I am not exactly sure why, but you can often get away with it for a long time, and suddenly start experiencing problems after a certain number of edits and saves. I guess it has to do with the way the code interacts on your site as you develop it over time.

Slow load times are when navigating between pages on your site are also very typical for this issue.

I would like to ask that you first try Marije's suggestions. If you don't experience an improvement, let us know and we can investigate again.
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wolframb

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As Marije pointed out that requires a lot of work, but I will give it a try.
Unless I hear different from you, ladies, I will approach this under the following assumptions:
- the main problem is a mixture of word and website created text, which is mainly found on the main page.
- a word document copied as a single text file into a page should not create a problem for the total website, but MAY cause problems when opening this particular page
Thank You
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Monique, VP of Customer Support

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The reason for the problem with text copied from Word is that the formatting is not web friendly. Different browsers work differently, but this text has the potential to affect your site in one or more browsers in ways that we cannot predict without a detailed analysis of the code. This would still lead to the same conclusion, however: that it needs to be purged from your site. While the problem usually occurs only on the page where the text is present, this is not always the case. I have seen situations where the whole site will not load, or the entire site builder gets locked down by text that is only one page of the site. Unfortunately this is true for any browser based software, not just Yola. My suggestion is that you start with the page that has the most text from Word and correct this. If this does not alleviate the problem you will have to look at any page that has text from an external source pasted directly onto the page.

I hope there will be a quick and easy solution but I can't guarantee it.
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Monique, VP of Customer Support

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We have an epic thread devoted to this issue: http://getsatisfaction.com/yola/topic...

If it is any comfort, a lot of people have struggled with this one :)

We wish we had a better solution, but for now the best approach is to paste plain text only.
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wolframb

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Monique, Marije
After receiving your answers, I went through all 26 pages of my website (currently several are empty and others just contain a single jpg file (flyer).
I copied all text (and two Excel files) into Wordpad and copied them back into the website (to my knowledge there is no more word formatting; the 2 Excel spreadsheets were stripped as well - just in case).
Changing the formatting seemed to make the problem worse for a while, but it then improved.
The 2 day exercise helped some, but is still resulting in
- empty pages (I have to reload and it may be empty again)
- color changes of the main text (from black to blue)
- loss of the Yola website layout!
The other things I noticed is that, while editing my pages, page previews seem to come out with correct lay-out almost all of the time, however it takes an incredible long time to link.
I need new advice, please. This comes at a critical time as we have a number of special events coming up within the next three weeks.
Thank You
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Pablo

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I had a similar problem, and decided to just bite the bullet once and for all.

If I get the text to post in Word, I remove as much formatting as possible, left-justify the text, remove bulleting, etc.

Then I copy the text to Notepad, and from there into the Text widgets in Yola.

This totally strips any funny stuff from Word, although the page does then have to be recreated and formatted. It's easier to do that than struggle with stuff happening on the page that I cannot explain or correct.

Hope this helps ....
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Marije, Official Rep

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Hi Wolframb,

Have you updated your site since you made the changes? When I view your page and view the source, I see that there is still a lot of code from MS Word on the page. This is probably why you are still experiencing problems.

Can I ask that you click on Help > Contact Support and send an email to my attention. I would like to help you get this fixed and I understand that time is important and it may be getting frustrating.
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wolframb

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Marije,
I was convinced that I copied all text to WordPad and then copied it back.
Going to "get help", I am unable to find "contact support"; I just see support topics, etc.
Thanks for being patient
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Sanja, Official Rep

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Ahh.. that's the problem wolframb. You should not copy to WordPad because this still retains some formatting. You need to copy to Notepad. This will strip away all formatting. If you don't have access to Notepad, then you have to save your text as .txt file not .rtf file (which is the default file extension). Then, you'll have to open it up again and then copy and paste. Hopefully this will rid of your MS formatting. The easiest thing though is to paste into Notepad as you don't have to save it. It automatically strips away and then all you have to do is copy. Whereas with WordPad, you have to save as a txt file first and open up and then copy.
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Ruth

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Thanks littleus!
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Ruth

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Hi wolframb, if you can't see the link to contact support in the site builder (it should be in the top right hand corner of your screen) then you can also email support@yola.com
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wolframb

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OK, Marije, Monique, Littleus, Ruth - thanks for your input.
This leads to 3 short questions:
- I assume that "Note Tab Light" is ok to use since it is supposed to replace Notepad, correct?
- In enter to make all of these changes, can I simply copy the text within a box to Note Tab, delete it and copy the text from Note Tab back into the text box, or, do I need to create a new text box since the old box may still contain "contaminated" formatting?
- not being familiar with htm, when I look at the source of a page and still see the phrase "WordDoc", then it means that I still have word formatting on this page, corrrect? "WordDoc shows in green, which I assume is standard; the color code does not imply that certain formatting (as in WordDoc) is active or not.
Thanks for all of your help, I wish I would have asked these questions last Friday.
Wolfram
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Sanja, Official Rep

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Hi wolframb

I have not heard of Note Tab light so I cannot verify if this will strip away the format. You can always try it though! You are correct in assuming that the old text box may still retain some word formatting. You will need to create a new text box and paste your text. Good luck!
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wolframb

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Thank you all for your help; the problem is solved and I am a lot smarter now.
Seems that Murphy's Law applied here as well as it was one little text box with only 3 words in it that caused the problem.
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Pablo

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Thanks for sharing that.
I'll watch out for it next time I have to deal with a Word file for posting web content.
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Sanja, Official Rep

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I'm so glad that it worked out for you wolframb. =) May your site building experience start to really take off now!
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Ruth

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Happy to hear you got it sorted out!