Unsubscribing from Silver Package & Online Store also, will my files be deleted?

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  • Updated 4 years ago
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How can I remove all my subscriptions from Yola & will all my files disappear once I stop using the Silver package as well as the Yola Online Store? I was able to afford these packages because I had a lot of discounts upon signing up and using Yola on the first year but after that I don't think I will be able to get discounts anymore. I guess discounts are only given to new users. I would still love to continue using Yola if I would be given a discount every year,
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Ghee Lardizabal

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Posted 4 years ago

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Jen

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Good day,

Please send an email from the login email address of your Yola account to cancellations@yola.com to cancel. You will receive an email from Yola support with a link to cancel your subscriptions.

If you cancel your subscriptions, we won't delete your files, but you will not be able to update your site. You always have the option to resubscribe at any time.

You can also downgrade if that better suits your budget. Please email support@yola.com with your request and we can help you adjust your subscription as needed.

I hope that helps!
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Ghee Lardizabal

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Wow, thanks for the quick response. I am relieved that my files would not be deleted because I am planning to subscribe again if ever I plan to unsubscribe. I was just really concerned that if I resubscribe, all the files I have uploaded will be gone. Do you have an installment plan for the billing so that I can pay the fees per month?
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Laura Thomas, Social Media Coordinator

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We do offer monthly billing as well as annual billing Ghee!