unzipping files with .js and .html extensions

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  • Updated 7 years ago
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I am a Silver member and have two zip files with .js and .html files within that I am not allowed to unzip. Please advise?
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teaanoranges

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Posted 7 years ago

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Sanja, Official Rep

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Hello killianisalive

I'm sorry to hear that you're having some troubles. It could be possible that your zip files contains other files besides HTML and .js files that are restricted. Do you recall if there are any .exe files?

 

 
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teaanoranges

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One zip folder has a .exe file the other doesn't.
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Sanja, Official Rep

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Thanks!

.exe is a restricted file. Can you let me know what other file extensions might be in the other zipped folder?
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teaanoranges

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There are a lot of files including .html, .js, .css, .doc and .exe
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Sanja, Official Rep

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Okay.. so it seems that you have an .exe file in that zipped folder. So, this explains why you are not able to unzip your folder. What you could do is unzip your folder on your desktop - remove the .exe file and then upload the rest of them. You will need to host your .exe file on a file hosting site and then link to it.
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teaanoranges

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OK but what about my other zip folder that doesn't have a .exe in it
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Sanja, Official Rep

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Does the other zip folder have other types of files in it? Please can you list off the file extensions in that particular folder?
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teaanoranges

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Sorry the reply comment button isn't working. So I started again!

It has .swf, .js, .html and .xml files. I have already unzipped another with similar contents.
I also removed the .exe file from the other but still can't unzip. Anyway you can access and analyse these folders?
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teaanoranges

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Sanja, are you still about?
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Emmy

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Hello,
Sanja is not currently online but I will forward this to her for follow up when she is online again. Thanks for your patience in the meantime.

Kind Regards,
Emmy
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teaanoranges

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Thanks, when do you expect her to return?
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Sanja, Official Rep

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Hello Kiliansalive,

Do you mind if I go into your Sitebuilder and gave this a try? Please let me know where I can find these zipped folders.
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teaanoranges

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Hi Sanja,

We're in different timezones! I have been in bed thus the late response, hope you are well.

Please check these out in sitebuilder

resources/projects

I need these for a portfolio for a possible job within 24 hours, so I'm under pressure here!

Thanks,

Killian
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Nazlie

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Hi killianisalive

Sanja is currently offline, but hopefully we will be able to assist you with this problem.  Thank you for posting the links to your files.

We are investigating why the files are not opening in your File Manager.  It looks like the files you want to add is another website.  Is this what you are trying to do? 

Nazlie
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teaanoranges

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Hey Nazlie,

Thanks for getting back to me. These files behave like a website. The curious thing is that I have already successfully unzipped 2 of them while the remaining two are disallowed from unzipping.

Killian
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teaanoranges

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Hi Nazlie,

Any word on this?
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teaanoranges

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Is anyone going to get back to me on the progress of this?!

Thanks,

K
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Brianna

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Hi Killianisalive,
Thanks for your messages. Please note that we get back to our Silver customers within a 24 hours period and our non-paying customers within a 48 hours period. I am happy to assure you that your situation is being reviewed and will be followed up with within the respective time allotted. We appreciate your patience!
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Sanja, Official Rep

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Hello killiansalive,

Thanks for your patience. I, along with a couple people have been trying to understand why your folders are not unzipping. As explained before, one of your zipped folder does have a restricted file type which may explain why you're not able to open it. However, we believe there is also another underlying factor.

You see, I have tried with my own zipped folder and did not encounter any issues. We believe it may be type of zipped folder you have. Can you try unzipping all your folders on your desktop and rezipping it - you may want to try using a different zip program.
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teaanoranges

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Hey!

I just tried this. Which of zips contains a restricted file type? It is fineos2.zip? I have tried WinZip rather than the native Windows zip utility to create Solvency4.zip and I still can't unzip it!
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teaanoranges

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I've just downloaded and unzipped solvency4.zip onto my Mac. I rezipped it as solvency5.zip but can't unzip it in Yola. So using native Windows and Mac zipping doesn't seem to work.
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Sanja, Official Rep

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Hi killiansalive,

The fineos2.zip is the one that contains the restricted file. I am at a loss at to why this is occurring. The only other thing I can suggest is to unzip the folder on your desktop, then manually add each file to your File Manager or a small collection of files at one time to your File Manager.
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teaanoranges

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Good idea. I tried that but it seems that I have a limit of 25 files that I can do this with, after which I'm told I have reached my limit.
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Sanja, Official Rep

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You should not have a limit of files that you can upload? Perhaps after uploading your files. you can try clearing the cache in your browser?
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teaanoranges

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I cleared my cache on my Mac and I got the message. I tried on my PC and got the same. Help!
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teaanoranges

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It seems as though my account is not behaving like a silver one i.e prevents unzipping of files with certain extensions and now limits on what I can upload!
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Sanja, Official Rep

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I was able to upload 43 files into your File Manager when I testing this earlier. I wonder if you have a restriction with your ISP? Can you try using a different ISP to see if that makes any difference?
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teaanoranges

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Hi Justine,

Website is killianholmes.com

I want the folders in the following locations unzipped

resources/projects/1
resources/projects/2

Thank you!
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Emmy

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Hello,
I just gave this a try with the folders and they are not unzipping as I am getting that there is a restricted file type in there. I am not sure if this is due to the xml files or something else, but will need to check in with our engineering team and find out why the unzip is not working as we have exhausted our ideas for how to make this work. Apologies for the wait on this.

Emmy
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teaanoranges

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Strangely I have unzipped similar folders previously. I think Sanja recently reported that she had managed to unzip such folders. In any case perhaps it would be useful for the engineering team to look at this.

Thanks!
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teaanoranges

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The problem has been solved. Today I had access to the raw files that are in the zip folders. While they look identical there must have been something inherently wrong with the files I was previously trying to unzip.

Thanks!
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Sanja, Official Rep

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Fantastic to hear! Glad to see this resolved.