Update to the internet not Working, Why? :'(

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  • Question
  • Updated 9 years ago
  • Answered
I can't really Update my website to the internet. I am just new, do I have to do anything before I update it to the internet? If you think I haven't saved it then you're wrong because I have saved it. Well when I press Update it says it's loading and just stays like that, can anyone tell me how I can get around this or what the problem is!
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Ismail Wasway

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  • Soooo frustrated!!!!

Posted 9 years ago

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Sanja, Official Rep

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Hello Ismail

Are you perhaps using Google Chrome as your browser? Please note that Chrome is not currently one of our supported browsers. We hope to add support for Chrome in future. Could you try to update your site from Firefox (recommended), Internet Explorer or Safari.

You could also try updating Chrome to the latest version as some users report that they are able to publish successfully from the latest version.

If you are not using Chrome, then you can also try these suggestions:
1. Logout of Yola, restart your browser and login again.
2. Try using Yola in a different browser (eg. Firefox, Safari, Internet Explorer).
3. Check to see if you are having problems with your network or internet service provider.
4. Clear your browser's cache. This link has more information: Clear cache.
5. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
6. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
7. Try loading the site on a different computer or network if possible.

Please let us know if you're still having difficulty with this.
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Kershnee

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Hi Ismail - Are you still having a problem with this? Did Sanja's instructions help you resolve this issue. Please let us know, we would really like to help you resolve this issue.
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Donald

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several people have this issue. Mine right now didn't publish when I tried it, then I had to try it again for it to take five minutes to publish. Some people have issues with publishing a site and deleted pages still on the live site.