Update today has erased most (but not all) text in Sitebuilder.

  • 3
  • Problem
  • Updated 5 years ago
  • Solved
Update supposedly took place as I was editing.
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Abq Jew

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  • frustrated

Posted 5 years ago

  • 3
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Lyall, Official Rep

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Hi Marc,

I am glad I reached you when calling!

We are working to fix this and will update you as soon as we have feedback.

Lyall
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Shannon Jones

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Was forced to switch to site builder, now none of my text appears and I can't do anything with my site.

This reply was created from a merged topic originally titled
All of my text is now missing from my site, just switched over to site builder today..
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Monique, VP of Customer Support

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Our apologies for this. This was an unexpected bug from a recent release that affects a small subset of users. I can assure you that all your site content is still there and this is just a rendering problem. Our engineers are working on it and we expect to have a fix soon. We will update you as soon as we do.
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Paul Rhodes

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hi in sitebuilder all my text has suddenly disappeared help please

This reply was created from a merged topic originally titled
all my text has disappeared in Yola site builder.
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Laura Thomas, Social Media Coordinator

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Hi Paul,

We are aware of this and our engineers are working on a solution now. We'll update you here when we know more.
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Paul Rhodes

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thanks :Laura
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Monique, VP of Customer Support

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Just a short progress report: We believe we have isolated the cause of this problem and expect to have a fix soon. We will let you know once we do.
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Paul Rhodes

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Thanks Monique
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Monique, VP of Customer Support

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Everything on your sites should now be back to normal. All your content should be there and you should be able to edit. Please check and let us know if you still see any issues. Once again, sorry for any inconvenience and alarm this may have caused.
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Abq Jew

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Looks good so far ... thank you for getting to this quickly.
Sort of thought this was a rendering issue, rather than the text being lost.
Proud to be part of the "small subset."
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Paul Rhodes

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cheers guys for quick response and fix thanks Laura & Monique