Upgrade no recognised

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I have upgraded from Bronze to silver and paid by Paypal yet my account is still registered as Bronze?
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Hayley Amber Schlosser

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Posted 7 years ago

  • 1
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Sanja, Official Rep

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Hello Hayley,

When I looked up your account details, I see that you have attempted to purchase Yola Silver. However, this was not successfully captured which is why you're still seeing the Bronze status. Can you please try again to purchase the Yola Silver package?

Please let us know if you still have trouble with this.
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Hayley Amber Schlosser

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Hi Sanjay,

I have my Paypal receipt and it is stil not upgrading, I really want to get this sorted please help ASAP.

Regards

Hayley
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Emmy

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Hello Hayley,
I'm sorry to hear you are still having trouble with this. I am going to ask our Payments Specialist to have a look at your account and see what the problem might be. Please allow for 24 hours for them to review your case, I do apologize for the wait in the meantime.

Kind Regards,
Emmy
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Jackie

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Hi Hayley,

I have checked your account and I am unable to locate your payment to upgrade to Yola Silver. Would you be able to forward your receipt number to support@yola.com and mark it for my attention so that I can investigate this for you?

Thanks,
Jackie