If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Are you sure that that the file is not 21 MB? 21KB is pretty small for a video file. Would you mind double checking the size? If it is within the file limit, then we will need to take a look at this further. Please do let us know.