uploaded image showing differently in file manager and on website?

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  • Question
  • Updated 8 years ago
  • Answered
A friend created a banner logo for me, it is a jpg, which she emailed and I downloaded. I uploaded it to my file manager but the thumbnail (in file manager) just shows a red circle with a line through it. If I right click on the thumbnail and choose to view it, the logo shows in a new window, When I add it to the banner and correct the size etc it is showing and looks fine, but on saving it, it shows up on the webpage as the red circle?

I followed a piece of advice from someone elses post on here about simplifying the file name, but that has not worked either.

Any ideas or help will be most appreciated!
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Deborah

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  • confused

Posted 8 years ago

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Brianna

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Hello Deborah,

Thank you for your message. In order for us to look into this with you, please send us an email at support@yola.com. Have you applied this banner to all of your site pages or a certain few?

We are eager to look further into this with you, Deborah.

Cheers!
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Boomer, Champion

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Sorry to hijack your thread Deborah,
I just want to catch Brianna while she's online.

Hi Brianna,
I lost the email you sent out (before I could read it) the other day.
Please could you resend it?
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Brianna

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No problem, Boomer! re-sending it out now. Thanks for catching me :)
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Deborah

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Thank you for the information provided in your email, it was photoshop she used to edit it and once it was saved 'for the web' it worked fine.

Thank you, you guys really are freat!
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Deborah

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*great* !!
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Brianna

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Hi Deborah,
Thank you for your message and kind words. I am so glad to hear that the photoshop re-save has fixed the issue you were facing! Please keep in mind that you can contact us either on this forum or at support@yola.com where we are proud to offer 24/7 support.
Cheers!