Uploading A File

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  • Question
  • Updated 7 years ago
  • Answered
When I try to upload a file, a pop-up empty box appears with a X in the upper -right corner and loading fails. When I close the empty box, I am taken back to "Edit Site". Whenever I retry, the same thing happens. Help would be much appreciated.
Arnie
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Arnold Day

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Posted 7 years ago

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Sanja, Official Rep

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Hello Arnold,

Hm.. can you let me know what size of file you are trying to upload, as well as what type of file?

There could be certain restrictions depending on the type of account you have and the type of extension you're allowed to upload.

However, I'm not sure why the pop-up box appears empty as there should be some kind of messaging. Can you let me know what browser and version you are using?

I look forward to hearing from you.
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Arnold Day

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Thank you, Sanja. I had forgotten to convert a wave file to mp3 and it exceeded the size limit as you suggested.

Problem solved - thanks again

Arnie
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Sanja, Official Rep

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Hello Arnie,

I'm glad to hear that the issue has been resolved!