Uploading file takes forever!

  • 1
  • Problem
  • Updated 9 years ago
  • In Progress
I am having trouble uploading an audio file. When I go into the file manager and try to upload the file, it goes very s-l-o-w-l-y. And, by slow, I mean that it shows progress, but after a half an hour, my 13.1 MB file still hasn't loaded. I have a DSL and don't have any trouble uploading or downloading files on other sites. I have the latest version of Flash and have recently cleared my cashe. Any help would be appreciated. Thanks :)
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cakruschke

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  • a little frustrated

Posted 9 years ago

  • 1
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smithy

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what browser r u using??
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Kershnee

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Hi Cakruschke,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. What browser and browser version are you using? If you are using Google Chrome, please note that this is not currently a supported browser for Yola, and older versions are particularly problematic. Preferably switch to a different browser (Firefox, IE or Safari), but at the very least make sure you are running the latest version of Chrome.
2. What operating system are you using?
3. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
4. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: How to accept cookies.

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.
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cakruschke

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I am using Windows XP with IE 8. I don't have access to a different browser at this time. I'm all set up to accept cookies. I'm not sure what else to tell you. I have uploaded a picture (gif) in the past without any problem. For some reason, this audio file isn't going up without a fight.
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Kershnee

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Can you please email support@yola.com for Attention:Kershnee. Can you please also email me the audio file, I am going to test it on my end.