uploading new picture to uploaded file

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Why is the up;oad of new pictures only placing the heading on the file
unable to insert new item to site on existing page
Barry
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James Barry Hynes

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Posted 8 years ago

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Photo of Nathan

Nathan, Champion

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Hello James. Could you explain this a little more, I don't quite understand.

Do you mean once you upload a banner images you can't add any new files to the page?
Photo of James Barry Hynes

James Barry Hynes

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The upload shows as complete but the only thing there is the title of the picture, no picture at all tried several times using jpg and coreldra8 with same result never had this problem before
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Emmy

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Hi James,
The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them and view them on your site. Are you able to post one of the images here in the forum so we can take a look at it.

Emmy
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Sanja, Official Rep

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Hello James

I am sorry to hear that you're having trouble with your images. Further clarification would be appreciated so that we can help resolve this. Can you please let us know what you're trying to do and what happens?

I have also received the email you sent to support and will respond to you from there as well. Please feel free to reply back here or on the email.