Uploading picture causes browser to hang

  • 3
  • Problem
  • Updated 8 years ago
  • Acknowledged
Hi. When I try to upload a new picture from my desktop, the uploader box hangs. If I press Cancel and try again, it usually uploads quickly on the 3rd try. I have up to date Flash installed - any thoughts?
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astroman

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  • wondering

Posted 9 years ago

  • 3
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Marije, Official Rep

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Hi Astroman,

I've also experienced this issue from time to time. Usually if I just wait a little longer, it stops hanging and the file will be uploaded.

If that doesn't help for you, could you forward the following information:
1. What browser are you using (eg IE7, Firefox 3 etc)?
2. What type of image file is it?
3. How big is the file?
4. Does it happen if you try a different browser?
5. What type of internet connection are you using? (Eg. wireless, mobile wireless, connected via cable etc)

I know you say you have the latest version of Flash, just in case, you can check on this link: http://kb.adobe.com/selfservice/viewC...

You can also make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)
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astroman

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Thanks for your reply, Marije. The answers to your 5 questions are:
1. Firefox 2.0.0.12 (on Mac G4 PowerPC - OS X 10.4.11)
2. rgb jpg file
3. One file was about 35kb, another around 350kb - seemed to make no difference.
4. Have not tried a different browser.
5. Internet connection is by Ethernet cable into Broadband router.
Flash player version as 10,0,22,87.
Browser is set to accept all cookies without exceptions.
Thanks for your help. :-)
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Marije, Official Rep

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Thanks for coming back to me with all those details, it'll help us to try and isolate the problem. Would you be able to try another browser or upgrade to Firefox 3 and see whether it happens there too?

If you don't press cancel, does the file upload after a while? How long do you generally wait before you press cancel?
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astroman

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Upgrade to Firefox 3 is a possibility (not right now though!).
I have generally waited about 2 minutes, I suppose. Doesn't sound long when I say it, but it seems ages while waiting!
When I first uploaded pictures some months ago, they went up really quickly - similar size files to those tried today.
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astroman

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Safari seems to work okay. But I don't like Safari and would prefer to use Firefox! Any suggestions?
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Hamilcar Barca

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This keeps happening all the time with different browsers and OS... I believe it is a server issue and not a user one.
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Marije, Official Rep

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Hi Hamilcar - would you be able to send us an email with the file you're trying to upload so that we can help you further? Feel free to include a link to this post in your email so there is a reference.
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astroman

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Uploads have been working well for me for several months now.
I think Yola have upgraded/changed since I was having a problem. I'm keeping up to date with Flash and Firefox as upgrades come along.
I find Yola an excellent service and with no ads, it's just what I want. (My only gripe now would be the rather large and tacky pop-out thing when mousing over the Yola credit line at the foot of the page. But as it's free, I'll let them have that!).
I hope things improve for you; when it works, it works well!